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Warranty & Maintenance

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Protecting Your Investment & Ensuring Long-Term Performance

At Redwood Shopfront, we don’t just install high-quality shopfronts and security systems; we ensure they continue to perform year after year. A well-maintained storefront is safer, more secure, and provides a better experience for your customers.

1. Our 1-Year Standard Warranty

Every new installation by Redwood Shopfront comes with our 12-Month Comprehensive Warranty as standard. This covers:

  • Parts & Hardware: Any mechanical failure in locks, handles, hinges, or motor components.
  • Workmanship: Peace of mind that your installation has been carried out to the highest professional standards by our certified engineers.
  • Finish Quality: We stand by the durability of our powder-coated aluminium and timber finishes.

Note: The warranty covers defects in materials and installation. It does not cover damage caused by misuse, accidental impact, or attempted break-ins.

2. Planned Preventative Maintenance (PPM)

To keep your warranty valid and your business compliant with UK law, regular servicing is essential. Commercial doors and shutters are subject to the Provision and Use of Work Equipment Regulations (PUWER 1998), which requires them to be safe and “fit for purpose.”

Why choose a Redwood Maintenance Contract?

  • Legal Compliance: We provide the necessary documentation and logbooks to satisfy Health & Safety inspectors and insurance providers.
  • Extended Lifespan: Regular lubrication and adjustment prevent the “wear and tear” that leads to expensive motor failures.
  • Safety First: We test safety brakes, sensors, and emergency manual overrides to ensure they work when you need them most.
  • Reduced Downtime: Identifying a worn part during a service is much cheaper than an emergency repair when your shutter is stuck on a Monday morning.

We recommend a service every 6 to 12 months depending on the frequency of use.

3. Bespoke Care Plans

Every business has different needs. Whether you have a single boutique entrance or a warehouse with multiple industrial shutters, we offer tailored Care Plans that include:

  • Scheduled bi-annual or annual safety inspections.
  • Priority response for any call-outs.
  • Discounted rates on replacement parts.
  • Updated compliance certification for your records.

4. 24/7 Emergency Repair Support

Even with the best maintenance, accidents happen. Redwood Shopfront provides a 2-hour rapid response service across London and Essex for:

  • Shattered shopfront glass (make-safe and boarding).
  • Roller shutters jammed open or closed.
  • Failed automatic door sensors or motors.
  • Post-break-in security restoration.

Emergency (24/7): 020 3479 2566

5. Client Aftercare Tips

To get the most out of your shopfront and keep your warranty active, follow these simple steps:

  • Keep Tracks Clear: Ensure no debris or stones are in the guide rails of your roller shutters.
  • Visual Checks: Periodically check for loose fixings or cracks in the glass.
  • Clean Regularly: Use a mild detergent on aluminium frames to prevent the buildup of corrosive environmental salts.
  • Report Faults Early: If a motor sounds strained or a door is dragging, call us immediately to prevent further damage.

Ready to secure your maintenance plan?

Ensure your business remains safe, compliant, and fully operational. Contact us today to discuss a maintenance contract tailored to your premises.

Redwood Shopfronts

Email: info@redwoodshopfront.co.uk

Phone: 07380 111166

Emergency (24/7): 020 3479 2566

Address: 113 River Road, Balmoral Estate, Unit 17, IG11 0EG, London