Welcome to Redwood Shopfront

Privacy Policy

Privacy Policy

At Redwood Shopfronts, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information in the following ways:

a. Personal Information You Provide

When you contact us through forms, make an inquiry, or request a quote, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Company name (if applicable) Property address (if relevant for consultations or services)
  • Details about your specific needs (such as type of roller shutters, services required, etc.)

b. Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our website. This may include:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed on our website
  • Time spent on the website
  • Referring URL (the page that directed you to our website)
  • Cookies (for enhancing your browsing experience)

This information helps us analyze site traffic, improve our website’s user experience, and tailor content to your preferences.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide services: To respond to your inquiries, provide quotes, and schedule consultations and installations.
  • To improve our services: To analyze trends, user behavior, and customer feedback, ensuring that our offerings meet your needs and expectations.
  • To communicate with you: We may use your contact information to send you updates, offers, or promotional material related to our services. You can opt-out of these communications at any time.
  • To process payments: If you engage in a transaction with us, your payment information will be used for billing and processing.
  • To comply with legal requirements: We may use your data to comply with legal obligations, such as responding to a subpoena or investigating fraud or security threats.

3. How We Protect Your Information

We take the security of your personal data seriously and have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure your information. These include:

  • Encryption: We use industry-standard encryption methods for transmitting sensitive information such as payment details.
  • Access controls: Only authorized personnel have access to your personal data, and they are required to adhere to strict confidentiality standards.
  • Data retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of information transmitted to our site.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using our website. Cookies are small files that are stored on your device and help us improve your browsing experience by remembering preferences and tracking the effectiveness of our marketing efforts.

You can control the use of cookies through your browser settings, including the option to block or delete cookies. However, please note that some features of our website may not function properly if cookies are disabled.

For more information about how we use cookies, please refer to our Cookie Policy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service providers: We may share your information with trusted third-party service providers who assist us with operating our website or conducting business, such as payment processors, email service providers, and analytics companies. These service providers are obligated to protect your data and use it only for the purposes specified by us.
  • Legal obligations: We may disclose your information if required to do so by law, or in good faith belief that such action is necessary to comply with legal obligations, protect the rights or safety of Redwood Shopfronts, or prevent fraud or unlawful activity.

6. Your Rights

You have the following rights concerning your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: If any of the information we hold is incorrect or outdated, you can request corrections.
  • Deletion: You can request the deletion of your personal data, subject to certain conditions.
  • Opt-out: You can unsubscribe from our marketing communications at any time by following the “unsubscribe” instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

7. Third-Party Links

Our website may contain links to third-party websites. These external sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing the privacy policies of any third-party sites you visit through our website.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the revised date indicated at the bottom. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please don’t hesitate to contact us:

Redwood Shopfronts

Email: info@redwoodshopfront.co.uk

Phone: 0208 599 2939, Emergency (24/7): 07380 111166

Address: Unit 12, Firtree House, Creek Road, Barking, London, IG11 0JH